Frequently Asked Questions

What is Property Hero's pricing structure?

Property Hero provides three pricing tiers:

  • Standard: $197 per month or $1,970 annually (2 months for free on annual plan).

  • Premium Plan: $397 per month or $3,970 annually (2 months for free on annual plan).

  • Plus Plan: $497 per month or $4,970 annually (2 months for free on annual plan).

How does the free trial work?

Our free trial offers you a risk-free opportunity to experience Property Hero’s services. After the trial, your preferred plan will automatically start, and charges will be applied accordingly. *Note: Our free-trial may discontinue in the future so take advantage of it now to give Property Hero a test drive.

Does Property Hero require long-term contracts?

Property Hero’s plans are flexible, with short-term and long-term options to best accommodate your business' needs.

How can I upgrade or downgrade my package?

Changing your plan is as simple as contacting our customer service team, who will guide you through the process.

Are there any additional costs beyond the quoted price?

The quoted price includes all services within your chosen package. Any services outside your package will be discussed separately.

What payment methods do you accept?

We accept all major credit cards. Payments are automated for convenience and are processed after your trial period ends.

How does billing work with Property Hero?

Clients are automatically billed via credit card after their trial period ends. The billing cycle aligns with your chosen plan.

Can I get a refund if I'm not satisfied?

Your satisfaction is our priority. If our services don’t meet your expectations, please reach out to our customer support team. Refund policies vary based on your contract terms.

What is included in the Property Hero service?

Property Hero services encompass lead generation, nurturing, and conversion to your target audience - tenants, investors, etc. All the associated tasks such as Facebook ad creation and management, are included.

Do I need to have a Facebook page and ad account?

Yes, a Facebook page and ad account are required as Property Hero leverages Facebook’s advertising platform to generate and nurture leads.

Does Property Hero include third-party costs like Facebook ads?

Third-party costs, like Facebook Ads, are separate from Property Hero's service fees. We’ll ensure you understand these costs during our initial discussions.

How does Property Hero generate leads?

Property Hero uses a sophisticated AI system to generate quality leads by leveraging successful Facebook campaigns and search systems.

How does Property Hero ensure the leads are of high quality?

Our AI system identifies and nurtures leads, ensuring they are genuinely interested in your product and services before converting them into tenants, investors, etc.

Does Property Hero only work with a specific asset class?

Property Hero is versatile and can effectively cater to all asset classes including multifamily, self storage, office, industrial, special purpose, and more.

Can Property Hero help reactivate old tenants, investors, etc.?

Yes, Property Hero's system is designed to not only bring in new business (tenants, investors, etc.) but also to reactivate old/former business, improving your firm's overall external client/partner engagement.

What is required from my firm to get started with Property Hero?

Getting started with Property Hero is straightforward. All you need is a Facebook page, ad account, and a willingness to grow your firm.

Is Property Hero compliant with advertising rules and regulations?

Yes, Property Hero is fully compliant with all advertising rules and regulations, including those from Facebook. We ensure all our campaigns are effective and legally sound.

What if I have more questions?

Our customer support team is always ready to answer your questions. Please reach out to us at

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